To cancel a booking, please contact us as soon as possible. Cancellation policies vary depending on the service provider and the terms of your booking. Cancellation fees may apply.

Please contact us as soon as possible. Note that changes may be subjected to availability and additional fees as stated in the terms and conditions.

You can drop us a call, email or WhatsApp to get a quotation for the package that you are interested in. When you are satisfied with the pricing, we can proceed with reservations and deposit collection.

No, we believe in transparency. All charges will be clearly stated during the booking process. However, please note that some hotels may have additional local taxes or fees only payable at the destination.

HIS Travel may charge a service fee for certain bookings. The fee amount will be clearly displayed during the booking process before you complete your transaction.

We accept various payment methods including credit cards (Visa, MasterCard, American Express), Paynow, and bank transfers. For corporate clients (with valid contracts), we offer invoicing options.

Yes, all our tour packages are 100% customisable to suit your preferences and requirements. Please contact our travel consultants to discuss your needs and create a tailor-made itinerary.

We currently only offer Japan as our only travel destination for leisure travelers. For corporate & MICE clients, we offer global destinations – please check with us accordingly. 

To make a travel insurance claim, please contact the insurance provider directly. Detailed instructions and contact information will be provided in your insurance policy documents.

Yes, we offer comprehensive travel insurance plans to cover various travel-related risks including trip cancellations, medical emergencies, and lost luggage. You can add travel insurance during the booking process.