Frequently Asked Questions
Quick answers to common questions about bookings, payments, cancellations, and more.
Frequently Asked Questions
Quick answers to common questions about bookings, payments, cancellations, and more.
It is recommended that you make an appointment reservation prior to visiting our office. We will assign a staff to attend to you during your visit.
Our only office is located in Tanjong Pagar. You can find detailed directions and a map on our Contact Us page.
You can contact us via phone at +65 6222 1230 or email us at sin.info@his-world.com. For more information, refer to the Contact Us page.
We do not offer any services to apply visas at the moment.
HIS Travel offers a wide range of travel services including flight bookings, hotel reservations, tour packages (free and easy, self-drive and private tours), cruise vacations, travel insurance, and more. We cater to both individual travelers and corporate clients.
To cancel a booking, please contact us as soon as possible. Cancellation policies vary depending on the service provider and the terms of your booking. Cancellation fees may apply.
Please contact us as soon as possible. Note that changes may be subjected to availability and additional fees as stated in the terms and conditions.
You can drop us a call, email or WhatsApp to get a quotation for the package that you are interested in. When you are satisfied with the pricing, we can proceed with reservations and deposit collection.
No, we believe in transparency. All charges will be clearly stated during the booking process. However, please note that some hotels may have additional local taxes or fees only payable at the destination.
HIS Travel may charge a service fee for certain bookings. The fee amount will be clearly displayed during the booking process before you complete your transaction.
We accept various payment methods including credit cards (Visa, MasterCard, American Express), Paynow, and bank transfers. For corporate clients (with valid contracts), we offer invoicing options.
Yes, all our tour packages are 100% customisable to suit your preferences and requirements. Please contact our travel consultants to discuss your needs and create a tailor-made itinerary.
We currently only offer Japan as our only travel destination for leisure travelers. For corporate & MICE clients, we offer global destinations – please check with us accordingly.Â
To make a travel insurance claim, please contact the insurance provider directly. Detailed instructions and contact information will be provided in your insurance policy documents.
Yes, we offer comprehensive travel insurance plans to cover various travel-related risks including trip cancellations, medical emergencies, and lost luggage. You can add travel insurance during the booking process.
What travel documents do I need?
The Japanese Ministry of Foreign Affairs website (see website) provides detailed information on visa types, requirements, and application procedures. You can find the embassy or consulate with jurisdiction over your place of residence for specific instructions and forms.
What payment methods are available?
The Japanese Ministry of Foreign Affairs website (see website) provides detailed information on visa types, requirements, and application procedures. You can find the embassy or consulate with jurisdiction over your place of residence for specific instructions and forms.
How do I apply for a visa to Japan?
The Japanese Ministry of Foreign Affairs website (see website) provides detailed information on visa types, requirements, and application procedures. You can find the embassy or consulate with jurisdiction over your place of residence for specific instructions and forms.
What's typically not covered in a travel package?
The Japanese Ministry of Foreign Affairs website (see website) provides detailed information on visa types, requirements, and application procedures. You can find the embassy or consulate with jurisdiction over your place of residence for specific instructions and forms.
What additional travel products can help me?
The Japanese Ministry of Foreign Affairs website (see website) provides detailed information on visa types, requirements, and application procedures. You can find the embassy or consulate with jurisdiction over your place of residence for specific instructions and forms.