How do I make a travel insurance claim?
To make a travel insurance claim, please contact the insurance provider directly. Detailed instructions and contact information will be provided in your insurance policy documents.
Do you offer travel insurance?
Yes, we offer comprehensive travel insurance plans to cover various travel-related risks including trip cancellations, medical emergencies, and lost luggage. You can add travel insurance during the booking process.
Can I customise the tour package?
Yes, all our tour packages are 100% customisable to suit your preferences and requirements. Please contact our travel consultants to discuss your needs and create a tailor-made itinerary.
What destinations do you currently offer?
We currently only offer Japan as our only travel destination for leisure travelers. For corporate & MICE clients, we offer global destinations – please check with us accordingly.
Are there any hidden charges?
No, we believe in transparency. All charges will be clearly stated during the booking process. However, please note that some hotels may have additional local taxes or fees only payable at the destination.
Is there a service fee for bookings?
HIS Travel may charge a service fee for certain bookings. The fee amount will be clearly displayed during the booking process before you complete your transaction.
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), Paynow, and bank transfers. For corporate clients (with valid contracts), we offer invoicing options.
How do I cancel my booking?
To cancel a booking, please contact us as soon as possible. Cancellation policies vary depending on the service provider and the terms of your booking. Cancellation fees may apply.
Can I make changes to my booking?
Please contact us as soon as possible. Note that changes may be subjected to availability and additional fees as stated in the terms and conditions.
What is the booking process like?
You can drop us a call, email or WhatsApp to get a quotation for the package that you are interested in. When you are satisfied with the pricing, we can proceed with reservations and deposit collection.
